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F.A.Q.
Data Recovery |
Backup Solutions | Service Contracts
You have a few
payment options available. Which one is the best?
If you pay for your service contract in full, you will save at least
20% of total program cost. If you pre-pay for first 6 months, you
will save about 10% of total program cost. Remember that when you
request a quote.
When will my
new prepaid service contract become effective?
The waiting period before your new prepaid service contract become
effective is 30 days. For example, if you buy a new 1-year service
contract on April 25th, 2007, it will cover a corresponding number
of incidents from May 26th, 2007 to May 25th, 2008. There is no
waiting period for renewals and service contracts to cover any
network backup equipment purchased from us if the warranty is about
to expire.
I have
purchased a prepaid service contract when my company had only 2
servers and 12 workstations. We have expanded our business and now
we operate 6 servers and 74 workstations. Do I need to cancel my old
contract and buy a new one?
We are so happy to know your business grows! You don't have to
cancel your old contract. Just call our sales department at (440)
725-0642 and we will gladly adjust your contract's terms. You will
only have to pay the difference between the new and old contract's
cost for the time remaining.
Will you pay
for a third-party service if you cannot recover my data?
In some rare cases we may be unable to recover your data. Because
our prepaid service program is not insurance, our total liability is
limited to the amount of premiums paid by you, which means we will
only cover any expenses less or equal to this amount. If we are
unable to recover your data, you will have the right to cancel your
service contract and get a refund. |
